Window Wall

Condition of the environment
The indoor unit is circulating odours from other sources e.g.: carpets, pets & smoke. Note: Clean the indoor filters with warm soapy water. 
Safety feature
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Humidity condition
Adjust the control to a slightly warmer setting / to a higher set temperature. This condition is considered normal during operation. 
Expanding or contracting
A creaking or cracking sound may be heard as the indoor housing and coil expands and contracts. This is considered normal during operation; the noise will go away once the air conditioner reaches a stable condition. 
Anti cold air function
The indoor fan will not operate in order to prevent cold air being blown into the room if the indoor heat exchanger doesn't reach a minimum temperature. This condition is considered normal during operation. 
Faulty fan motor
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Speed setting
Reduce the fan speed.
High humidity condition
Try operating the unit in dehumidification mode. This will allow the ice to progressively disappear while still providing service to the room. This is considered normal during operation.
Starting up in cold ambient condition
In cold conditions at 10°C or below, if connecting pipe length is above 7.5m, the indoor fan could cycle every few minutes until the indoor coil remains above a specific temperature. This condition should only last for a few minutes. 
System fault
Your air conditioner is designed with a fault reporting system, displaying 'fault codes' or 'error codes' that advise the you about the condition of the unit. Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; pl 
Noise from the refrigerant
A low hissing noise may be heard as the unit cycles 'on' and / or 'off'. This is considered normal during operation. 
High humidity condition
When the unit reaches its set temperature a small amount of moisture can remain within the indoor coil. When the unit restarts, this moisture will be expelled from air outlet as a vapour. This is normal operation. 
Flat batteries
Check if the batteries are flat or are inserted incorrectly. 
Faulty remote
Get a new remote control. 
Remote control not working
Check the batteries or operation of the remote control, please contact our Customer Care Centre on 13 13 49 to organise an replacement.  
System fault
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Restriction of airflow
Air filter may be blocked with dirt, clean or replace it if needed. 
Incorrect airflow direction
Airflow direction of the indoor unit is not appropriately set. 
Low fan speed
Check the fan speed to see if it has been adjusted too low. 
System fault
Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available. 
Condition of the environment
If the windows and doors are open, close them. . 
Ambient temperature
Poor performance sometimes could be due to too high or too ambient conditions; turn on the air conditioner early rather than wait until the house becomes too hot or cold. 
Incorrect temp setting
The temperature is set too high or too low compared to the ambient temperature.  
Timer / programmed start
Check if the unit is programmed in 'Timer' or 'Delay Start'.
No supply power
Check if power supply is available at the relevant supply power point; if the unit is not hard wired to the electrical box. 
Flat batteries
Replace the batteries
Out of range
Check if the remote control is within its operating range, which is 5 to 7 metres.
Faulty remote
Get a new remote control.
Interference
If there is an appliance causing magnetic, electrical interference or obstruction placed near the unit it may be affecting operation of the remote control. In this case, remove the other appliance away from the unit.  
Flat batteries
Replace the batteries  
Very cold ambient condition
This usually occurs strait after a defrost cycle. This condition is considered normal during operation & should only last for a few minutes.