Bad odour coming out from the indoor unit
- Condition of the environment
- The indoor unit is circulating odours from other sources e.g.: carpets, pets & smoke. Note: Clean the indoor filters with warm soapy water.
Compressor takes long time to start up
- Safety feature
- Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available.
Condensation forming on the front panel
- Humidity condition
- Adjust the control to a slightly warmer setting / to a higher set temperature. This condition is considered normal during operation.
Creaking or cracking noise
- Expanding or contracting
- A creaking or cracking sound may be heard as the indoor housing and coil expands and contracts. This is considered normal during operation; the noise will go away once the air conditioner reaches a stable condition.
Fan is not starting at the beginning in heating mode
- Anti cold air function
- The indoor fan will not operate in order to prevent cold air being blown into the room if the indoor heat exchanger doesn't reach a minimum temperature. This condition is considered normal during operation.
Fan is too noisy
- Faulty fan motor
- Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available.
- Speed setting
- Reduce the fan speed.
Ice building up on the indoor unit in cooling mode
- High humidity condition
- Try operating the unit in dehumidification mode. This will allow the ice to progressively disappear while still providing service to the room. This is considered normal during operation.
Indoor fan switching on/off when first started in heating mode
- Starting up in cold ambient condition
- In cold conditions at 10°C or below, if connecting pipe length is above 7.5m, the indoor fan could cycle every few minutes until the indoor coil remains above a specific temperature. This condition should only last for a few minutes.
LED / light is flashing and the unit is not working
- System fault
- Your air conditioner is designed with a fault reporting system, displaying 'fault codes' or 'error codes' that advise the you about the condition of the unit. Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; pl
Low hissing noise
- Noise from the refrigerant
- A low hissing noise may be heard as the unit cycles 'on' and / or 'off'. This is considered normal during operation.
Mist or moisture coming out from the indoor when starting in cooling mode
- High humidity condition
- When the unit reaches its set temperature a small amount of moisture can remain within the indoor coil. When the unit restarts, this moisture will be expelled from air outlet as a vapour. This is normal operation.
No display on remote control
- Flat batteries
- Check if the batteries are flat or are inserted incorrectly.
- Faulty remote
- Get a new remote control.
No response from the remote control
- Remote control not working
- Check the batteries or operation of the remote control, please contact our Customer Care Centre on 13 13 49 to organise an replacement.
- System fault
- Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available.
Not cold or hot enough
- Restriction of airflow
- Air filter may be blocked with dirt, clean or replace it if needed.
- Incorrect airflow direction
- Airflow direction of the indoor unit is not appropriately set.
- Low fan speed
- Check the fan speed to see if it has been adjusted too low.
- System fault
- Contact our Customer Care Centre on 13 13 49 to report the fault and organise a service call; and have your model number available.
- Condition of the environment
- If the windows and doors are open, close them. .
- Ambient temperature
- Poor performance sometimes could be due to too high or too ambient conditions; turn on the air conditioner early rather than wait until the house becomes too hot or cold.
- Incorrect temp setting
- The temperature is set too high or too low compared to the ambient temperature.
Not starting
- Timer / programmed start
- Check if the unit is programmed in 'Timer' or 'Delay Start'.
Not starting, no indicator / light
- No supply power
- Check if power supply is available at the relevant supply power point; if the unit is not hard wired to the electrical box.
Remote control display is faint
- Flat batteries
- Replace the batteries
Remote control not functioning
- Out of range
- Check if the remote control is within its operating range, which is 5 to 7 metres.
- Faulty remote
- Get a new remote control.
- Interference
- If there is an appliance causing magnetic, electrical interference or obstruction placed near the unit it may be affecting operation of the remote control. In this case, remove the other appliance away from the unit.
- Flat batteries
- Replace the batteries
Steam or mist from outdoor unit during heating mode
- Very cold ambient condition
- This usually occurs strait after a defrost cycle. This condition is considered normal during operation & should only last for a few minutes.